Terms of Service

§ 1. General provisions

1. The owner, administrator, and service provider of the Swaplate application is:

2. The company is an active VAT taxpayer.

3. Definitions of terms used in the Terms of Service:

• Application / Service – the PWA web application available at the swaplate.pl domain, used to automatically generate meal plans with the help of AI.
• Operator / Service Provider – CREATIVES STUDIO DAMIAN PEDRYCZ.
• User – a natural person with full legal capacity who holds an account within the Application.
• Subscription – a paid service granting access to the Service's digital features (Standard and Pro plans), renewed on a recurring basis.

§ 2. Technical requirements

1. Proper use of the application requires:

• A stable internet connection.
• An up-to-date web browser (Chrome, Safari, Firefox, Edge) with JavaScript and cookies enabled.
• An active email account for registration and authorization.

2. The application runs as a Progressive Web App (PWA). Users can install a shortcut on their mobile device's home screen (Android/iOS).

§ 3. Registration, account, and security

1. Using the full functionality of the application requires registration and the creation of a User Account.
2. Registration takes place via a form (email + password) or external OAuth providers (Google, Facebook, GitHub) through Supabase.
3. The registration, login, and password reset forms are protected by Cloudflare Turnstile CAPTCHA.
4. The User is required to keep their login credentials confidential.

§ 4. Service packages and pricing

1. The Service Provider offers services under three access packages:

2. All listed prices are gross prices and include applicable taxes.

§ 5. Payments and recurring subscriptions

1. Payment processing is provided by PayU S.A., headquartered in Poznań, Poland (ul. Grunwaldzka 186, 60-166 Poznań, KRS 0000274399).
2. Choosing a monthly or yearly billing plan means the subscription renews automatically. Funds are charged periodically to the payment card provided by the User.
3. The User may cancel the subscription at any time from the /profil panel. Cancellation stops future charges, while the account keeps premium status until the end of the paid period.

§ 5a. Order fulfillment time

1. The digital service (access to the paid plan's features) is activated promptly, within 1 day of payment confirmation by the PayU system. In practice, activation happens automatically and usually takes less than 1 minute.
2. The User is notified of activation by a confirmation email sent to the address provided at registration.
3. In the event of a technical failure or lack of payment confirmation, this period may be extended, but will not exceed 3 business days. In such a case, the Service Provider will contact the User promptly.

§ 6. Right of withdrawal

1. A consumer has the right to withdraw from a distance contract within 14 daysof its conclusion, without giving any reason, pursuant to the Polish Consumer Rights Act of 30 May 2014 (Journal of Laws 2014, item 827, as amended).
2. To exercise the right of withdrawal, the User should inform the Service Provider of their decision by an unambiguous statement:

   Email: kontakt@swaplate.pl

   or by registered mail to:

   CREATIVES STUDIO DAMIAN PEDRYCZ

   ul. Kapucka 25/119, 05-850 Ożarów Mazowiecki, Poland

   To meet the deadline, it is sufficient to send the statement before it expires.
3. The right of withdrawal does not apply if the consumer, before the 14-day period has elapsed, gave express consent to the immediate commencement of the digital service and acknowledged that doing so results in the loss of the right of withdrawal (Article 38(13) of the Consumer Rights Act).
4. Before purchasing a subscription, the Service informs the User of the above and obtains their express, active consent by having them check the relevant checkbox. Checking this box is a mandatory condition for completing the purchase.
5. If the User has not consented to the immediate commencement of the service, the Service Provider will not activate access to paid features until the 14-day withdrawal period has elapsed or until the User gives such consent.

§ 7. Complaints procedure

1. Complaints regarding the application's malfunction, billing errors, or lack of access to premium features may be submitted by the User.
2. Complaints should be sent to kontakt@swaplate.pl or to the electronic delivery address.
3. The complaint should include: the account's email address, a description of the issue, and the date it occurred.
4. The Service Provider will process complaints within 14 business days of receipt.

§ 8. Privacy policy and data protection

1. The controller of personal data is the Service Provider (CREATIVES STUDIO DAMIAN PEDRYCZ).
2. Data is processed solely for the purpose of providing the services, authentication, payment processing, and optimizing AI requests.
3. Detailed rules on data processing and the cookie policy can be found in the Privacy Policy.

§ 9. Final provisions

1. The Service Provider reserves the right to amend these Terms for valid reasons (changes in law, technological changes, changes in payment operator fees).
2. Users will be notified of changes by email at least 14 days in advance.
3. In matters not covered herein, Polish law applies, in particular the Civil Code and the Act on the Provision of Electronic Services.
4. The Terms of Service take effect on the date of publication on the Service.